Privacy Policy
How we collect, use, and protect your information
Last updated: June 2026
Himalayan Hidden Trails ("we", "us", "our") is a Nepal-based, locally owned trekking and tour operator. This Privacy Policy explains what personal information we collect when you visit our website, send an enquiry, or book a trek with us, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information we collect
We only collect information we need to respond to you and to plan and run your trip safely.
- Contact & enquiry details — your name, email address, phone number, country, and the message or trip details you share through our enquiry and contact forms.
- Booking information — travel dates, group size, chosen itinerary, and accommodation or transport preferences.
- Trip-essential details — where required to obtain permits, arrange logistics, and keep you safe: passport details, nationality, date of birth, emergency contact, and any dietary or relevant medical information you choose to share.
- Payment information — when you pay a deposit or balance, payments are handled by our banking or payment partners. We do not store full card details on our servers.
- Technical information — basic data your browser sends automatically (such as IP address, device and browser type) and analytics about how our website is used.
How we use your information
- To respond to your enquiries and provide quotes and itineraries.
- To plan, confirm, and operate your trek — including permits, guides, porters, accommodation, and transport.
- To keep you safe during your trip and respond in an emergency.
- To process payments and keep booking records.
- To improve our website and services, and — only if you have asked us to — to send you trip updates or offers.
Cookies & analytics
Our website uses cookies and similar technologies to keep the site working and to understand how it is used so we can improve it. You can control or disable cookies in your browser settings; some parts of the site may not work as well if you do.
Sharing your information
We never sell your personal information. We share it only as needed to deliver your trip, and only with parties who need it:
- Local guides, porters, hotels, lodges, and transport providers involved in your trip.
- Government and permit authorities (for example, national park entry and trekking permits) where this is legally required.
- Payment and banking partners to process your payments.
- Where required by law, or to protect the safety and rights of our travellers and team.
Data security & retention
We take reasonable steps to protect your information against loss, misuse, and unauthorised access. We keep your information only as long as needed to provide our services and to meet legal, accounting, or safety obligations, after which it is deleted or anonymised.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below and we will respond within a reasonable time.
Children's privacy
Our services are intended for adults. Where a minor travels with us, their information is provided and managed by a parent or guardian as part of the group booking.
Third-party links
Our website may link to other sites we do not control. This policy does not cover those sites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its updated date.
Contact us
If you have any questions about this Privacy Policy or your personal information, please reach out through our contact page and our team will be happy to help.